Returns, Refunds & Warranty Policy

Last Updated: October 13, 2026

1. Scope

This policy applies to business-to-business inquiries and transactions involving networking equipment and related products supplied by BJXHBT Networking Equipment.

Product availability, pricing, order quantities, delivery arrangements, warranty coverage and other commercial terms are subject to confirmation in the applicable quotation, purchase order, order confirmation or written agreement.

Where a written agreement or confirmed order specifies different terms, the agreed terms will apply to the extent permitted by applicable law.

2. Return Authorization

All return requests must be submitted to us in writing and approved before any product is returned.

To request a return, please contact us at xhbt@bjxhbt.com.cn and provide the following information:

• Order or quotation reference, where applicable

• Product model and part number

• Quantity to be returned

• Reason for the return

• Relevant photographs, serial numbers or other supporting information, if applicable

We will review each request individually and confirm whether the return can be accepted, together with the applicable return instructions and conditions.

Please do not ship any product back to us without prior written authorization. Unauthorized returns may be refused or delayed, subject to applicable law.

3. Eligibility and Product Condition

Return eligibility depends on the product, order terms, reason for the request and applicable legal requirements.

Before approving a return, we may consider:

• Whether the product matches the confirmed order

• Whether the product has been used, installed, modified or damaged

• Whether the original packaging, accessories and documentation are available

• Whether the product is subject to manufacturer restrictions or special-order conditions

• Whether the request relates to a confirmed defect, shipping damage, incorrect item or other agreed reason

Products supplied under special-order, configured, non-cancellable or other restricted terms may be subject to additional conditions, provided those conditions were agreed upon and are permitted by applicable law.

4. Damaged, Defective or Incorrect Products

Please inspect products upon receipt and notify us as soon as reasonably possible if an item appears damaged, defective or inconsistent with the confirmed order.

Include the order reference, product model, serial number where available, and supporting photographs or other relevant information.

We will review the circumstances and work with you to determine an appropriate resolution under the applicable order terms, warranty terms and relevant law. Depending on the circumstances, a resolution may include replacement, repair, return, refund or another mutually agreed arrangement.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.

5. Refunds

Refunds are not automatic upon submission of a return request. The return or refund must first be reviewed and approved, unless otherwise required by applicable law.

If a refund is approved, we will confirm the refund amount, method and expected processing arrangements in writing.

The timing of a refund may depend on the agreed transaction terms, the payment method, the payment provider and any applicable legal requirements. We do not promise a fixed processing period unless one has been confirmed in writing or is required by law.

Any applicable deductions, return shipping costs, restocking charges or other adjustments must be agreed upon where required and permitted by applicable law.

6. Return Shipping and Costs

Responsibility for return shipping, insurance, customs procedures, duties and other related costs will be determined according to the reason for the return, the confirmed order terms and applicable law.

Please wait for our written instructions before arranging an international return shipment. Incorrect shipping arrangements may cause customs delays, additional costs or delivery problems.

7. Warranty

Warranty coverage, duration, exclusions and claim procedures depend on the product, manufacturer, supplier and applicable order terms.

Please contact us at xhbt@bjxhbt.com.cn with the product model, serial number where available, order reference and a description of the issue. We will review the available warranty information and advise you of the applicable next steps.

Do not assume that a manufacturer's warranty, replacement entitlement or specific warranty period applies unless it has been confirmed for the relevant product.

8. Order Cancellations

Requests to cancel or amend an order must be submitted in writing as soon as possible.

Whether an order can be cancelled or amended depends on its status, product sourcing arrangements, configuration or customization requirements, the confirmed order terms and applicable law.

We will confirm any applicable cancellation conditions, charges or refund arrangements in writing.

9. How to Contact Us

For return requests, refund questions, warranty claims or order-related concerns, please contact:

Email: xhbt@bjxhbt.com.cn

Please include your company name, order reference and relevant product details so that we can review your request efficiently.