Logistics and Packaging Policy

Last Updated: October 13, 2026

1. Packaging and Product Inspection

We take reasonable care in arranging the packaging of networking equipment to help protect products during transportation.

Packaging methods may vary depending on the product type, manufacturer, supplier, product condition and shipping requirements. Original manufacturer packaging may be provided where available and applicable. Additional protective packaging may be arranged when appropriate.

Upon receipt of the goods, customers are encouraged to inspect the external packaging, product quantity, model numbers, serial numbers and visible product condition.

If you notice damaged packaging, missing items, incorrect models, tampered seals or other apparent irregularities, please contact us promptly and provide relevant photographs, shipping documents and other supporting information.

Customers should retain the original packaging and relevant shipping materials where possible while a shipping or product issue is being reviewed.

2. Shipping Methods and Delivery Arrangements

Shipping methods, dispatch arrangements, estimated transit times, shipping costs and delivery destinations will be discussed and confirmed for each order.

Depending on the order, transportation may be arranged through an appropriate courier, freight forwarder or other logistics provider.

Dispatch and delivery timelines may depend on product availability, supplier lead times, order confirmation, payment arrangements, export procedures, customs clearance, the destination country and the selected shipping method.

Any estimated shipping or delivery timeline is provided for reference unless expressly confirmed otherwise in the applicable quotation or transaction documents.

Special shipping requirements should be discussed before an order is confirmed. Any additional costs arising from special handling, expedited transportation or other requested arrangements will be communicated for agreement where applicable.

3. Shipping Costs, Insurance and Risk of Loss

Shipping charges, insurance arrangements and the allocation of transportation risks will be agreed for each transaction and documented in the applicable quotation, invoice or other transaction documents.

Cargo insurance may be arranged where available and agreed by the parties. Coverage, insured value, premiums, exclusions and claims procedures will depend on the applicable insurance arrangement.

Customers should review the confirmed shipping terms carefully, including any applicable Incoterms, before the order is finalized.

We do not guarantee insurance coverage, a particular insured value or compensation for transportation delays unless expressly confirmed in writing.

4. Customs Clearance and Import Requirements

International shipments may be subject to export controls, import regulations, customs inspections, duties, taxes and other requirements in the origin, transit or destination country.

The parties should confirm their respective responsibilities for export documentation, import clearance, duties, taxes and other applicable charges as part of the transaction.

Customers are responsible for providing accurate consignee details and any information or documents reasonably required from them for the shipment.

Actual customs processing times may vary and are outside the direct control of the parties.

5. Damaged, Missing or Incorrect Shipments

If a shipment arrives damaged, incomplete or inconsistent with the confirmed order, please contact us at xhbt@bjxhbt.com.cn as soon as reasonably possible.

To help us review the issue, please provide the order or invoice reference, product model and serial number where applicable, photographs of the packaging and products, and relevant delivery or inspection records.

We will review the available information and discuss appropriate next steps based on the circumstances, the agreed transaction terms and any applicable carrier or insurance procedures.

Customers should preserve relevant packaging and evidence where possible and follow any reasonable instructions needed to support a carrier or insurance claim.

6. Delays and Exceptional Circumstances

Transportation delays may occur due to customs inspections, carrier disruptions, severe weather, government actions, export or import restrictions, supplier delays or other circumstances beyond reasonable control.

If a material delay or shipping issue arises, the parties should communicate promptly to discuss available options.

Any revised delivery arrangement, compensation or other remedy will be handled in accordance with the applicable transaction documents and relevant law. No specific delay compensation is guaranteed unless expressly agreed in writing.

7. Contact Information

For questions about packaging, shipping arrangements, delivery status or transportation issues, please contact:

Business Name: BJXHBT Networking Equipment
Email: xhbt@bjxhbt.com.cn
Phone: +86 18710279887
Website: https://www.bjxhbt.com.cn

We will review logistics-related inquiries and coordinate with the relevant parties as appropriate.